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Frequently Asked Questions

FAQs

Shipping

  • What medium do you ship your plants in?

    • Plants will be shipped in our current growing medium stated in our FAQs above unless otherwise stated. All plants going to CA or HI will be shipped soilless and in sphagnum moss.

  • Where do you ship from and to?

    • Our plants are shipped from our licensed nursery located in Phoenix, AZ. 

      We do not ship internationally. Shipping restrictions in the U.S. apply to Alaska, Hawaii, and Puerto Rico. If you are in Alaska or Hawaii and want to make a purchase, please send us a message as extra shipping rates will apply.

  • How do you package plants?

    • All live plants will be packed safely using materials such as polyfill, brown paper, cardboard, and tape. Heat packs will be an additional charge of $3 each. If a heat pack is needed, please add it to your cart from the products page. 

      *We will check the destination weather before shipping. We recommend a heat pack for temperatures below 55°F. Additionally, at no extra charge, insulation will be added for orders with destinations below 55°F and above 85°F.

  • How do I track my shipment?

    • You should receive an email with your tracking number included. Please make sure to track your package so that you are aware if there are any issues or delays.

  • Can you combine shipping for multiple plants / orders?

    • Yes, we can combine shipping as long as the name and shipping address on the orders match. The original shipping price is subject to change depending on the size of the additional plants added to the order. If you place multiple separate orders in the same week between Monday – Saturday, shipment overages can be refunded depending on the size of the order.

  • When will my order ship?

    • We ship on Mondays and Tuesdays so packages will not get delayed or held up in transit over the weekend. Processing varies between 1 and 3 business days depending on size of order. 

  • Do you guarantee live arrival?

    • Live arrival is guaranteed for overnight shipping. 

  • Do you offer local pickup?

    • Yes, please select local pickup at checkout and you will receive an email to schedule a pickup time. 

    • Policies

  • Return / Refund Policy

    • We do not accept returns or refunds. If you have an issue with the plant upon arrival we recommend you take a video and/or photos unboxing the package and contact us within 6 hours of receiving the plant either through email at: [email protected] or Instagram DM. The video needs to start before box is opened. If the issue is presented within 6 hours of receiving the plant, a refund will be issued and the plant must be shipped back to us the same way it was received at your cost. After this period, all sales are final.

      Please understand that when live plants are shipped, there can be some cosmetic damages due to stress such as root loss, leaf loss, browning, and yellowing of leaves. We are not responsible for: 

      • Incorrect addresses
      • Weather damages
      • Postal delays
      • Lost packages
      • Mishandling

      If the plant arrives with some cosmetic damages or some damage, please reach out as we are happy to give advice to make sure the plant is able to make a full recovery. 

      **By purchasing from Periwinkle Plants LLC through Instagram, Facebook, Palmstreet, Website, or any other method of sales, you agree to all terms and conditions.**

  • Accepted Payment Methods

    • We accept: Apple Pay, all major Credit Cards and Debit Cards, and Google Pay. If you are buying at one of our in-person events we will additionally take Venmo, Cash, and Zelle. 

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